Information Security » Safe Connect » FAQ
Safe Connect » FAQ
What am I allowed to access when quarantined?
While quarantined, you will still have access to all resources hosted at URI (webmail, www.uri.edu, et cetera). Additionally, you will have access to Remediation Services like Antivirus Software and Internet sites such as Microsoft Windows Update Services.
Can I download operating system software security updates while quarantined by Impulse?
Yes. Any Windows Updates your system needs can be downloaded and installed while you are quarantined;
The same applies to virus definitions from most of the major antivirus providers and to antispyware updates from Microsoft, SpyBot and Ad-Aware.
Do I have to use the Safe Connect Client?
Yes. All Microsoft Windows and Macintosh PCs are required to install the Safe Connect Client to ensure a safe computing environment. Please see Safe Connect Policies for more information.
What happens if I uninstall Safe Connect Client?
You may uninstall the Safe Connect Client at any time; however within minutes you will be quarantined and unable to access the Internet. In order to regain internet access, you will have to reinstall the Safe Connect Client.
For more information:
How do I know the Safe Connect Client is running?
On Windows machines, you can access the "Task Manager" by pressing ctrl+shift+escape. When the Windows Task Manager appears, click the "Processes" tab and look for "scMangager.sys" and "scClient.exe".
Is the Safe Connect Client compatible with my system?
The Safe Connect client supports Windows 2000 and above as well as Mac OSX 10.3 and above. Please see Safe Connect Policies for more information.
My gaming console does not have a web browser. How will I connect to the internet?
If your console does not have a web browser, please contact the Help Desk for assistance.
What does the Safe Connect Client actually do?
The Safe Connect Client continuously verifies that your system is compliant with the University's minimum security requirements. Please see Safe Connect Policies for more information.
The Safe Connect client is part of the University's effort to help keep your computers as free as possible from viruses, spyware, and operating
system security holes. Machines protected in this way generally perform much better and require much less downtime due to damage caused by malicious software.
Also, the Safe Connect client can help to ensure that the average user has the fastest possible browsing experience while connected to the School's network.
It does this by:
- Ensuring that communication from malicious software does not flood the School's Internet connection, resulting in much slower connections for legitimate users.
- Restricting certain applications that would otherwise consume an unfairly large share of the School's bandwidth, again resulting in a slower connection for the majority of users.
What if my system is not up-to-date?
Please see Safe Connect Policies for applicable policies and enforcement.
What about my privacy?
Your privacy is important to us. The Safe Connect Client scans only for compliance with URI's minimum security requirements. Information reported back to URIs Safe Connect Enforcer includes the following:
- DNS Server settings
- DHCP Settings
- MAC and IP Address of default gateway.
- IP Address
- Windows Update settings.
- Whether or not (and which) AV solution is installed.
- Whether or not AV definitions are up-to-date.
- Whether or not an AV program is running.
The Safe Connect client does not collect any sensitive information. Additionally, all communications between the Safe Connect client and Enforcer are secure.
