Installation Issues

VirusScan not being installed:

Symptom: You have installed the agent but your McAfee VirusScan has not been installed after quite some time.

1. Right-Click on the McAfee logo in the bottom right hand of your screen and click McAfee Agent Status Monitor…
2. A window opens up (usually in the background, click on the window in the task bar) and on the top right is a button that says Collect and Send Props. Click that and let it finish.
3. Wait up to an hour.  You should be pointed at the server and receive VirusScan.

Update Issues

Failed to Initialize Common Updater Subsystem

Symptom: McAfee will not start to update and instead gives an error message similar to the one on the right (the code may be different).

Solution: One or more files are unregistered or missing and need to be registered. In order to fix this follow these instructions:

1. ‘ Stop the Framework service
   1. Click Start, Run, type services.msc and click OK.
   2. Right-click the McAfee Framework Service and select Stop.
   3. Close the Services window.
2. Register all the DLLs in c:\Program Files\Network Associates\Common Framework
   1. Click Start, Run, and type: CMD to open a command window.
   2. To navigate to the Common Framework folder, type the following command and press ENTER:
      cd c:\Program Files\Network Associates\Common Framework
      NOTE: The above is the default installation directory. If you specified a different directory during installation, use that location instead.
   3. To re-register the files, type the following command and press ENTER:
      for %m in (*.dll) do regsvr32 /s %m
   4. Wait for the DLL registrations to take place.
3. Register all the DLLs in %SystemRoot%\System32
   Some of the shared McAfee DLLs are located in the %SystemRoot%\System32 folder.
   1. To navigate to the System 32 folder, type the following command and press ENTER:
      CD %SystemRoot%\System32
   2. To register all the files in the System32 folder, type the following command and press ENTER:
      for %m in (*.dll) do regsvr32 /s %m
   3. Wait for the DLL registrations to take place, then close the command prompt window.
4. Restart the McAfee Framework Service
   1. Click Start, Run, type services.msc, and click OK.
   2. Right-click the McAfee Framework Service and select Start.
   3. Close the Services window.
   4. Initiate an AutoUpdate.

NOTE: If your error message contained an error corresponding to the FrameworkManifest.xml file, you may also try to replace the same file with one from a computer with a working installation. More information about this specific step can be found here.

For more information on this problem in general go here.

Error occurred while loading COM component

Symptom: McAfee appears to update, but the dat file is reporting that it is still out of date. Also, when manually updating the following message comes up in the dialog box ‘Error occurred while loading COM componet:{451D30D1-C1EB-4891-BD3A-5FD7E3001784}.
Error occurred while getting point product callback component interface.’ This typically occurs after upgrading from 8.0i to 8.5i.

Solution: A plug in for a previous install of McAfee Virusscan 8.0i is still present on the computer and is causing problems to the updater. The method to fix this is to delete a specific registry key.

HKEY_LOCAL_MACHINE\Software\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8000

For more information go here.
Other reasons to get this message are here.

When in doubt …

When all other solutions fail or no solution can be found:

1. Uninstall McAfee
2. Run the McAfee Product Removal Tool
3. Restart
4. Delete any remaining folders and files associated with McAfee
5. Ensure the removal of the McAfee Framework Service
6. Reinstall McAfee

Installed Files

The following files are installed or modified by McAfee 8.5i for OS X. Items tagged with (new) are newly created by McAfee. Items tagged with (modified) are files generated by the operating system and should never be deleted.

• Applications/VirusScan (new)
• Applications/Utilities/VirusScan Schedule Editor (new)
• Library/Application Support/Virex/ (new)
• Library/Documentation/Help/VirusScanHelp.help (new)
• Library/Frameworks/AVEngine.framework (new)
• Library/Frameworks/MacScanner.framework (new)
• Library/Frameworks/VShieldHelper.framework (new)
• Library/NETASSOC/VIREXUB_8500/ (new)
• Library/Preferences/com.mcafee.virex.prefs.plist (new)
• Library/Receipts/VirusScan.pkg (new)
• Library/StartupItems/Virex/ (new)
• Library/StartupItems/VShieldEPOInterface/ (new)
• private/etc/syslog.conf (modified)
• private/etc/mach_init_per_user.d/virex_login.plist (new)
• System/Library/Extensions.mkext (modified)
• System/Library/Extensions/Virex.kext (new)
• System/Library/Extensions/Caches/com.apple.kext.info (modified)
• Users/user/Library/Preferences/.GlobalPreferences.plist (modified)
• usr/local/vscanx (new)
• usr/share/man/man1/uvscan.1 (new)

Manual Uninstall Procedure

For McAfee’s detailed instructions, please refer to their own support article at Uninstalling the McAfee 4.x agent.

Related Links:

 McAfee's Troubleshooting Database